Refund Policy

MPM Group

Refund Policy

At MPM GROUP, we strive to ensure that you are satisfied with your purchase. If, for any reason, you are not completely happy with your order, our refund policy provides you with the support and options you need. Please review the following guidelines to understand our process.

1. Eligibility for Refunds

• Timeframe: Refund requests must be initiated within 7 days of the delivery date.
• Condition of Items: To be eligible for a return, items must be returned in their original condition with in 7 days from the date of delivery —unworn, unwashed, with all tags attached, and in original packaging when possible.
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2. Types of Refunds

• Full Refund: A full refund will be issued if the wrong item was shipped or if there is a defect or damage due to our error.
• Partial Refund: Partial refunds may be issued for items returned with visible signs of use, wear, or damage not caused by MPM GROUP.
• Store Credit Option: You may choose to receive store credit instead of a cash refund, redeemable on future MPM GROUP purchases.

3. Refund Process

• Request Method: To initiate a refund, please contact our customer service team by email at support@skyworld.com or fill out the refund request form on our website.
• Return Shipping: Customers are responsible for return shipping costs unless a prepaid return label is provided by MPM GROUP for specific cases.
• Processing Time: Refunds are typically processed within 5–10 business days after receiving and inspecting the returned item.

4. Exceptions to Refunds

• Damaged or Missing Items: Refunds will not be issued for items damaged due to customer mishandling or if items are missing upon return.
• Sale or Final Sale Items: Discounted or final sale items are not eligible for refunds and may only qualify for store credit at our discretion.
• Gift Purchases: If the item was marked as a gift at purchase, gift returns may qualify for store credit instead of a refund to the original payment method.

5. Refund Methods

• Original Payment Method: Refunds will be returned to the original payment method used at checkout.
• Alternative Refund Options: If your original payment method does not support refunds, alternative options such as store credit  may be provided. with in 5 to 7 business days

6. Contact Information

• If you have any questions or concerns regarding your refund, please reach out to our customer service team at  call us at +91 9042343563.

7. Policy Changes

• MPM GROUP reserves the right to modify or update this refund policy at any time. We encourage customers to review our policy periodically for any changes.